How do I claim my unit prizes from Julianne?
Go to the Form Submissions Section
on  and click on the Key & Prize Submission tab to submit your monthly sheet. This sheet must be filled out by the 5th of each month to qualify for prizes. For example, if you are submitting for the prizes you earned in August, you will need to submit your Locke IT Key sheet with totals from August by September 5th.

If you have qualified for a 48 hour decision bonus, please fill out the 48 Hour Decision Bonus tab under Form Submissions with the bonus that you earned.

How do I log into the Mary Kay website?
Go to and you will need your consultant number. Leave the password blank and hit connect.

How do I set up my Website?
Go to and log in as a consultant. You will have the option to purchase your website for $30 in the month you begin your business and the month after.

How do I order business cards?
Go to or call 800-627-9577

How do I accept credit cards as payment?
Log into and click on Ordering on the top left hand corner. In the drop down menu click on ProPay and sign up or call 800-630-8115

How do I order my product?
Your Director will place your first order for you. After that you can order on by clicking on the "Online Ordering" link at the top of the page. Or call 800-272-9333


How do I know if I'm active?
Log into and check your Personal Reports and your status will be next to your name. Or call 800-272-9333

When do I receive my "Star Consultant Ladder"?
After the quarter ends (3/15 or 6/15 or 9/15 or 12/15) the company begins the mailing. Please call Branch customer service if you do not receive it within 8 weeks. Call 800-272-9333

How do I select my Star Consultant Prize?

After the quarter ends you will have a Prize Action Item on the home page. Click on the link and order your prize.

How do I order my Red Jacket?
Call 800-619-0055

I have a problem with my MK email or website?
Call MK Intouch Support at 800-272-9333

My order was missing product?
Call Branch Customer Service at 800-272-9333

My order had extra product?
Call Branch Customer Service at 800-272-9333